BasedAGIBasedAGI
Menu
Rankings live

customer_experience

Best LLM for Ticket Triage

Compare models for classifying and prioritizing support tickets with structured output.

#1 Recommendation

gpt-4.1-20250414

Strong on Galileo Agent Leaderboard v2 Avg AC (100%) and Vectara HHEM Leaderboard overall_hallucination_error_pct (82%)

external/openai/gpt-4-1-20250414

22.7%

Score

33.1%

Confidence

24

Evidence

Runners-up:#2 gemini-2.5-pro (21.2%)#3 gemini-3-pro-preview (18.2%)#4 gemini-2.5-flash (17.0%)

Ranked Models

30

Evidence Quality

79%

Scoring

Benchmark-backed

Top Signal

Galileo Agent Leaderboard v2: Avg AC

All Ranked Models

Max params:
Min confidence:
30 of 30
RankModelScore
#1gpt-4.1-20250414

Strong on Galileo Agent Leaderboard v2 Avg AC (100%) and Vectara HHEM Leaderboard overall_hallucination_error_pct (82%)

22.7%
#2gemini-2.5-pro

Strong on Galileo Agent Leaderboard v2 Avg AC (59%) and FACTS Benchmark Suite facts_grounding_score_pct (100%)

21.2%
#3gemini-3-pro-preview

Strong on FACTS Benchmark Suite facts_grounding_score_pct (88%) and Vals Finance Agent overall_accuracy_pct (87%)

18.2%
#4gemini-2.5-flash
17.0%
#5gpt-5-mini-2025-08-07
15.7%
#6gpt-5-2025-08-07
15.0%
#7Grok-4-0709
14.9%
#8gpt-4.1-mini-20250414
14.7%
#10claude-sonnet-4-20250514
14.0%
#11gpt-4o
13.9%
#12anthropic/claude-sonnet-4.6
13.9%
#13google/gemini-3.1-pro-preview
13.0%
#16openai/gpt-5.4-2026-03-05
12.4%
#28gpt-5.1-2025-11-13
11.3%
#36qwen-2.5-72b-instruct
11.1%
#38Qwen3-Embedding-4B
11.0%
#45claude-opus-4-5-20251101
10.8%
#67gemini-3-flash-preview
10.1%
#69google/gemini-3.1-flash-lite-preview
9.9%
#77xai-org/grok-4-fast-reasoning
9.8%
#88gpt-5.2-2025-12-11
9.6%
#106anthropic/claude-opus-4-6-thinking
9.3%
#119xai-org/grok-4-1-fast-reasoning
9.1%
#149anthropic/claude-opus-4-5-20251101-thinking
8.6%
#162kimi/kimi-k2.5-thinking
8.2%
#165anthropic/claude-sonnet-4-5-20250929-thinking
8.2%
#178google/gemini-2.0-flash-001
7.8%
#193gpt-4o-2024-08-06
7.6%
#199anthropic/claude-opus-4-1-20250805
7.5%
#202deepseek-v3
7.4%

Head-to-Head: #1 vs #2

#1

Top Pick

gpt-4.1-20250414

Strong on Galileo Agent Leaderboard v2 Avg AC (100%) and Vectara HHEM Leaderboard overall_hallucination_error_pct (82%)

22.7%

Conf 33.1%

#2

gemini-2.5-pro

Strong on Galileo Agent Leaderboard v2 Avg AC (59%) and FACTS Benchmark Suite facts_grounding_score_pct (100%)

21.2%

Conf 35.4%

Full Comparison with Benchmark Evidence →
Full Use-Case PageBrowse All Use CasesHow We Score

Related Lookups

Best LLM for Code Generation

Benchmark-backed ranking of models for generating correct, secure code from requirements.

Best LLM for Debugging

Find the top-ranked models for localizing bugs and proposing fixes with explanations.

Best LLM for Unit Test Generation

Ranked models for generating meaningful unit tests and edge cases from code.

Best LLM for Code Review

Compare models for automated PR review covering correctness, security, and maintainability.

Best LLM for Refactoring

Ranked models for safely refactoring code while preserving behavior and improving clarity.

Best LLM for IDE Code Completion

Compare models for fast, accurate local-context code completion and snippet generation.