customer_experience
Feedback insight mining
Extract representative themes and actions from large feedback corpora.
#1 Recommendation
gemini-2.5-pro
Strong on SciArena Leaderboard rating_elo (71%) and Galileo Agent Leaderboard v2 Avg AC (59%)
external/google/gemini-2-5-pro
21.1%
Score
32.6%
Confidence
Limited benchmark evidence for this use case.
49 ranked models with average evidence of 14.1 points. Rankings may shift as more benchmark data is ingested.
Ranked Models
30
Evidence Quality
79%
Scoring
Benchmark-backed
Top Signal
SciArena Leaderboard: rating_elo
All Ranked Models
Compare Models
Model A leads by +0.6%
Shareable Link →Model A
gemini-2.5-pro
external/google/gemini-2-5-pro
Rank #1
SciArena Leaderboard: rating_elo
Value 70.7% · Conf 100.0% · Weight 2.0%
sciarena_leaderboard.rating_elo (Mar 12, 2026)
Galileo Agent Leaderboard v2: Avg AC
Value 58.7% · Conf 100.0% · Weight 2.0%
galileo_agent_v2.avg_ac (Mar 16, 2026)
FACTS Benchmark Suite: facts_grounding_score_pct
Value 100.0% · Conf 100.0% · Weight 1.7%
facts_benchmark_suite.facts_grounding_score_pct (Mar 16, 2026)
Vectara HHEM Leaderboard: overall_hallucination_error_pct
Value 76.0% · Conf 100.0% · Weight 1.6%
vectara_hhem_leaderboard.overall_hallucination_error_pct (Mar 12, 2026)
Model B
gemini-3-pro-preview
external/google/gemini-3-pro-preview
Rank #2
SciArena Leaderboard: rating_elo
Value 78.8% · Conf 100.0% · Weight 2.3%
sciarena_leaderboard.rating_elo (Mar 12, 2026)
FACTS Benchmark Suite: facts_grounding_score_pct
Value 88.3% · Conf 100.0% · Weight 1.5%
facts_benchmark_suite.facts_grounding_score_pct (Mar 16, 2026)
Vals Finance Agent: overall_accuracy_pct
Value 87.0% · Conf 100.0% · Weight 1.5%
vals_finance_agent.overall_accuracy_pct (Mar 16, 2026)
FACTS Benchmark Suite: average_score_pct
Value 100.0% · Conf 100.0% · Weight 1.4%
facts_benchmark_suite.average_score_pct (Mar 16, 2026)
▶Ranking Diagnostics & Missing Models
Source Lift
Ranked
49
Sources
8
Quality
Insufficient
Vals MedQA
vals_medqa
36 rows
0.3% avg lift
Vals Legal Bench
vals_legal_bench
36 rows
0.3% avg lift
Vals Tax Eval v2
vals_tax_eval_v2
36 rows
0.3% avg lift
Vals LiveCodeBench
vals_lcb
34 rows
0.3% avg lift
Missing Strong Models
google/gemini-2.0-flash-001
external/google/gemini-2-0-flash-001
Rank #57
10.3%
xai-org/grok-4-fast-non-reasoning
external/xai-org/grok-4-fast-non-reasoning
Rank #69
8.7%
Llama-4-Scout-17B-16E-Instruct
external/meta/llama-4-scout-17b-16e-instruct
Rank #74
8.4%
▶Taxonomy Details
Core Tasks
Required Modes
Domains
Related Use Cases
customer_experience
Agent-assist reply suggestions
Draft replies for human agents with tone and policy constraints.
Top: gemini-3-pro-preview
customer_experience
Support dialogue agent
Multi-turn support conversations with escalation and policy awareness.
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customer_experience
Support bot (RAG grounded)
Support chatbot grounded in docs with optional citations and escalation.
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customer_experience
Customer feedback theme mining
Extract themes and trends from reviews, tickets, and surveys.
Top: gemini-3-pro-preview